Zendesk Login, Sorted

Q: What is my Zendesk login URL?

Your own subdomain, `yourcompany.zendesk.com`, with `/agent` for the agent interface. Old notification emails contain it.

Nearly every Zendesk login problem is one of five things, and the first accounts for most of them.

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Your account has its own address

Zendesk accounts live at your own subdomain, in the form yourcompany.zendesk.com. There is no universal login page that finds your account for you, which is why searching for "zendesk login" so rarely gets you where you want to go.

If you have lost the subdomain, search your mailbox for any Zendesk notification. Every ticket email you have ever received contains it.

Zendesk login: three different doors

Agent interface, at yourcompany.zendesk.com/agent, for people who work tickets.

Help centre, where end users sign in to see their own tickets and read articles.

Admin Center, for configuration, reachable by admins from the agent interface.

Being able to sign into one but not another is normal. It usually means your account exists as an end user rather than an agent, or your role does not include admin access.

The five usual causes

Wrong subdomain. By a distance the most common.

End user account, agent door. Your email is registered as a customer rather than a team member.

SSO is enforced. With SAML or Google sign-in enabled, the password form may be disabled entirely. Use the SSO button.

Suspended or downgraded. Agents who are deactivated keep their history and lose access, and an admin has to restore it.

Multiple accounts, one email. Common in agencies. Zendesk will ask which account you mean, and if it does not, go directly to the right subdomain.

Notes for admins

Two settings prevent most login tickets: turn on SSO so people use credentials they already have, and put your help centre URL somewhere obvious on your website.

Customers who can't find your portal email you instead. If they later find it and submit a ticket as well, you now have two tickets for one problem, which is a login problem arriving as a duplicate.

FAQ

Frequently asked questions

Is the Zendesk sign in page different from the admin login?

The Zendesk sign in page and the admin login are the same door. You log in at yoursubdomain.zendesk.com and what you see afterwards depends on your role. There's no separate zendesk.com login for agents, and typing zendesk.com into the address bar takes you to the marketing site rather than your account.

What is my Zendesk login URL?

Your own subdomain, yourcompany.zendesk.com, with /agent for the agent interface. Old notification emails contain it.

Why can I see the help centre but not the agent view?

Your email is registered as an end user rather than an agent. An admin can change that.

We use SSO and the password box doesn't work.

Expected when SSO is enforced. Use the single sign-on option instead of the password form.