Ticket Merger Pricing, by Volume Not Headcount
Your helpdesk already charges per agent. Ticket Merger pricing is based on ticket volume instead, so a growing team costs you nothing extra here.
Ticket Merger pricing, plan by plan
Every plan includes unlimited merge rules, both platforms, agent notes and onboarding help. Priority rule ordering, custom integrations and SLA guarantees are included from Professional up.
| Plan | Tickets per month | Price |
|---|---|---|
| Starter | 10,000 | $29/month |
| Growth | 20,000 | $69/month |
| Professional | 50,000 | $119/month |
| Scale | 100,000 | $219/month |
| Business | Unlimited | $299/month |
Included on every plan
Unlimited merge rules
Build as many rules, exclusions and thresholds as your queue needs.
All integrations
Zendesk and Freshdesk, with Freshservice and HubSpot coming soon, not gated behind a higher tier.
Real-time detection
Checks run as tickets arrive, not on an overnight batch.
Automated agent notes
Every merge documents itself on the thread.
Dedicated onboarding
We set up the first rule set with you, on every plan.
Priority email support
Support from people who work on the product.
Does it pay for itself?
At 10,000 tickets a month and a 12% duplicate rate, that's 1,200 duplicate tickets. If each one costs an agent four minutes at $28 an hour fully loaded, you are spending about $2,240 a month handling tickets that should not exist.
Run your own numbers on the duplicate ticket cost calculator. The honest version: if your duplicate rate is under 3%, you probably don't need this. Almost nobody is under 3%.
Frequently asked questions
Is there a free trial?
Yes, 14 days, no credit card. It runs against your real queue, and you can scope it to one group while you judge the merges.
What counts as a ticket?
Every ticket Ticket Merger checks in the period. Merged duplicates aren't double counted.
What if I go over my plan?
Nothing breaks. We tell you and move you to the right plan at the start of the next cycle.
Does Ticket Merger pricing change as we add agents?
No. Add as many agents as you like. Pricing only moves with ticket volume.
Can I cancel any time?
Yes, monthly, no notice period.
Try it on your queue for 14 days
No card, no call, no setup fee. Connect your helpdesk and see the duplicate rate for yourself.
Start free trial14-day free trial. No credit card required.