How to Merge Tickets in Any Helpdesk
Every helpdesk merges differently, and two of the big ones cannot merge at all. Pick your platform for the real steps and the caveats nobody puts in the release notes.
Merging by platform
Verified steps, what happens to the closed ticket, and whether you can undo it.
What each helpdesk actually supports
| Platform | Native merge | More than two at once | Undo |
|---|---|---|---|
| Zendesk | |||
| Freshdesk | |||
| Freshservice | |||
| HubSpot | |||
| Zoho Desk | |||
| ConnectWise Manage | |||
| Help Scout | |||
| ServiceNow | Relationships only | n/a | |
| Jira Service Management | Links only | n/a |
The thing every platform has in common
None of them tell you when to merge.
Every helpdesk on this page assumes a human has already noticed that two tickets are the same request. That assumption is where the duplicate problem lives, because noticing is the hard part and merging is the easy part.
Ticket Merger does the noticing on Zendesk and Freshdesk, with Freshservice and HubSpot coming soon, then performs the same native merge you would have done by hand.
Stop doing the noticing
Connect your helpdesk and see how many duplicate pairs are open in your queue right now.
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