How to Merge Tickets in Spiceworks
How to merge tickets in Spiceworks matters more than it sounds, because internal IT queues collect repeats faster than customer-facing ones do.
How to merge tickets in Spiceworks, step by step
Open the ticket list and find the pair
Internal duplicates are usually the same person raising a ticket after emailing the IT alias, minutes apart.
Merge into the surviving ticket
Select the tickets and use the merge action, keeping the ticket that already has the technician assigned.
Tell the requester once
A short note that both reports are now tracked in one ticket stops the third one arriving.
One note for internal IT queues
Frequently asked questions
How do you combine tickets in Spiceworks?
From the ticket view, use the merge action and give it the other ticket number. Combine tickets in Spiceworks this way and the duplicate closes with a pointer to the survivor.
How do you merge tickets in Spiceworks?
Open the ticket you want to keep, use the merge option and give it the duplicate ticket number. The duplicate closes with a reference to the survivor and its comments are carried across.
Why do internal IT queues get so many duplicates?
Because an outage produces many reporters in minutes. Merge same-requester repeats and use an incident or parent ticket for the crowd.
Also running Zendesk or Freshdesk?
You now know how to merge in Spiceworks. The harder half is spotting which two tickets to merge, and on Zendesk and Freshdesk, with Freshservice and HubSpot coming soon, Ticket Merger does that part for you.
Start free trial14-day free trial. No credit card required.