Free Tools for Support Teams

Free tools for support teams, in the strict sense: no signup, no email, nothing saved. These are the calculations support leads keep rebuilding in a spreadsheet.

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Free tools for support teams, by job

The two that tell you whether you have a duplicate problem at all.

Duplicate ticket checker

Paste a ticket export and get your real duplicate rate. Runs entirely in your browser, nothing is uploaded.

Duplicate ticket cost calculator

Turn that percentage into agent hours and money, so the problem has a number attached to it.

Cost and capacity

What your queue costs to run, and how many people it takes.

Support cost per ticket

Fully loaded cost of a single ticket, salaries and tooling included.

How many agents do you need?

Headcount from ticket volume, handle time and the coverage you actually promise.

Ticket deflection calculator

What a working knowledge base is worth before you commit to writing one.

SLA attainment calculator

Whether the SLA you are about to sign is one you can actually hit.

First response time calculator

Your real first response time, and what moving it would take.

Helpdesk migration cost calculator

The full cost of switching helpdesk, including the parts vendors leave out.

Helpdesk pricing

List prices change. These use figures we check and date.

Zendesk pricing calculator

Per-agent cost across the Support and Suite tiers, annual against monthly.

Freshdesk pricing calculator

Freshdesk tiers priced for your agent count, with the add-ons that catch people out.

Freshservice pricing calculator

Freshservice tiers for internal IT, priced per agent.

HubSpot Service Hub pricing

Seat maths for Service Hub, including what the free tier really covers.

Quality metrics

The two scores every support team gets asked about.

CSAT calculator

Your satisfaction score, plus how many responses it takes to mean anything.

NPS calculator

Promoters minus detractors, and what the number is and is not telling you.

FAQ

Free tools for support teams: questions

What do these free tools for support teams cost?

Yes. No signup, no email capture, and nothing is stored. Everything runs in your browser, which is also why none of them can save your work.

Which calculator should I start with?

The duplicate ticket cost calculator, because it turns a number you already have into money. If you don't know your duplicate rate yet, run the duplicate ticket checker on a week of exported tickets first.

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Keep reading

Duplicate Ticket Cost Calculator (Free)

A free duplicate ticket cost calculator: what duplicates cost your support team each year in agent hours and money, from your own volume and duplicate rate.

Zendesk Pricing Calculator: Your Real Cost

A free Zendesk pricing calculator: what Zendesk costs your team per month and per year by plan and agent count, using the current published list prices.

CSAT Calculator: Score Your Customer Satisfaction

A free CSAT calculator: work out your CSAT score from positive and total responses, see what the number really measures, and where CSAT and NPS differ.