The Zendesk Admin Center

The Zendesk Admin Center is where configuration moved when it left the agent interface. That helped, eventually, once you'd learned where everything went.

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The Zendesk Admin Center map

Channels. Email addresses, forms, messaging, Talk, and everything that creates tickets.

People. Team members, roles, groups, organizations and end users.

Objects and rules. Ticket fields, forms, triggers, automations, macros, views, SLA policies. Most of your daily configuration lives here, so it's where you'll end up most days.

Workspaces. Agent interface layout and contextual workspaces.

Account. Billing, security, sandbox, audit log and branding.

Apps and integrations. Marketplace apps, API tokens, webhooks.

Settings worth checking today

Email authentication. SPF, DKIM and DMARC for your support address. Get it wrong and your replies land in spam, and a customer who doesn't receive a reply just writes in again.

The audit log. Know it exists before you need it to answer "who changed that trigger".

Suspended ticket review. Somebody should be checking it daily.

Roles. Especially who can merge tickets and delete things on Enterprise custom roles.

Business hours. Everything time-based depends on these, SLAs included, so they're worth ten minutes of checking.

The settings that quietly create duplicates

Three of them, and they're worth an audit.

Email authentication failures, so replies land in spam and customers re-contact you.

Aggressive suspension rules, so a first message sits in the suspended queue while the customer gives up and tries another channel.

A hidden help centre, so nobody knows where to check an existing ticket and they email you again to ask.

FAQ

Frequently asked questions

Is the Zendesk admin login different from the agent one?

Same login, different permissions. A Zendesk administrator signs in at the same URL as everyone else and gets the Admin Center in the product tray, where the account-wide Zendesk settings live.

Where do I find triggers and automations?

Under Objects and rules in the Admin Center, not in the agent interface where you'd probably look first.

Who can access the Zendesk Admin Center?

Admins, and for some sections agents in custom roles who've been given the relevant permissions on Enterprise.