HubSpot Service Hub Pricing

HubSpot Service Hub pricing is per seat, per month, plus a one-time fee most comparisons forget. Here's the number that actually lands on your invoice.

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HubSpot Service Hub pricing, tier by tier

Free. Basic ticketing for a couple of users. It's real, not a trial in disguise.

Starter, around $15 per seat per month billed annually. You get ticketing, simple automation and basic reporting. That's the lot.

Professional, around $90 per seat per month annually. This is where the knowledge base, customer portal, surveys and proper automation live, and it's also where the one-time onboarding fee starts.

Enterprise, from $150 per seat per month. Advanced permissions, custom objects, more governance. The onboarding fee is larger too.

Prices checked August 2026. HubSpot changes packaging regularly, so don't commit on the strength of a table you read somewhere. Get a quote.

The four things that move your bill

Seat type. Core seats cost money, view-only seats don't. Count the people who genuinely work tickets, not everyone who fancies a look.

The onboarding fee. One time, not small, and only on Professional and Enterprise. Year one ends up materially more expensive than year two, which is the part budgets tend to miss.

Annual commitment. Cheaper per seat than paying monthly. It also locks you in.

The tier jump. Most teams need Professional for the knowledge base and the portal, and that's a large step up from Starter.

Comparing honestly against Zendesk

At the professional tier the per-seat prices are close. Year one isn't, because of onboarding.

The other half of the comparison is what you already own. If you're running HubSpot for sales and marketing, Service Hub removes an integration and a duplicate customer record. That's worth real money, and it never shows up in a price table.

Run both through a calculator rather than a spreadsheet of list prices: Service Hub and Zendesk.

FAQ

Frequently asked questions

What does HubSpot Service Hub cost at Professional and Enterprise?

HubSpot Service Hub Professional pricing is per seat with a one-time onboarding fee, and HubSpot Service Hub Enterprise pricing raises both. Work out the HubSpot Service Hub cost for year one and year two separately, because the onboarding fee only lands once.

How does HubSpot Service Hub pricing work per user?

Starter is around $15 per seat per month billed annually and Professional around $90, with Enterprise from $150. Professional and above add a one-time onboarding fee, so year one doesn't look like the table.

Is there a free version?

Yes. It's limited to a small number of users with basic ticketing, but it's a real plan.

Does HubSpot charge for view-only users?

View-only seats are generally free. Only the people working tickets need a paid seat, and that matters more than most teams realise when they're counting licences.