Published August 16, 2026

HubSpot Service Hub Pricing

Per seat, per month, plus a one-time fee most comparisons forget. Here is the number that actually lands on your invoice.

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The tiers

Free. Basic ticketing for a couple of users. Real, not a trial.

Starter, around $15 per seat per month billed annually. Ticketing, simple automation, basic reporting.

Professional, around $90 per seat per month annually. Where the knowledge base, customer portal, surveys and proper automation live. Plus a one-time onboarding fee.

Enterprise, from $150 per seat per month. Advanced permissions, custom objects, more governance, and a larger onboarding fee.

Prices checked August 2026. HubSpot changes packaging regularly, so confirm with a quote before you commit.

The four things that move your bill

Seat type. Core seats cost money, view-only seats do not. Count who genuinely works tickets rather than everyone who wants to look.

The onboarding fee. One time, not small, and only on Professional and Enterprise. It makes year one materially more expensive than year two.

Annual commitment. Cheaper per seat than paying monthly, and it locks you in.

The tier jump. Most teams need Professional for the knowledge base and portal, which is a large step up from Starter.

Comparing honestly against Zendesk

At the professional tier the per-seat prices are close. Year one is not, because of onboarding.

The other half of the comparison is what you already own. If you run HubSpot for sales and marketing, Service Hub removes an integration and a duplicate customer record, and that is worth real money that never shows up in a price table.

Run both through a calculator rather than a spreadsheet of list prices: Service Hub and Zendesk.

Frequently asked questions

How much is HubSpot Service Hub per user?+

Starter is around $15 per seat per month billed annually and Professional around $90, with Enterprise from $150. Professional and above add a one-time onboarding fee.

Is there a free version?+

Yes, for a small number of users with basic ticketing.

Does HubSpot charge for view-only users?+

View-only seats are generally free. Only people working tickets need a paid seat, which matters more than most teams realise when counting licences.

Paying per seat? Count the duplicates

Seat pricing means duplicate tickets cost you headcount. Measure your rate before you size the licence.

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