HubSpot Undo Merge: The Short Answer
HubSpot undo merge does not exist. Merges are permanent across every object type, so here's how to limit the damage instead.
HubSpot undo merge: what you can still do
The habit worth having
Before any deduplication session, export the objects you're about to touch. It takes ten minutes and it's the difference between a mistake and an incident.
And be slower with companies than with contacts. A wrongly merged company drags every associated contact, deal and ticket along with it.
Frequently asked questions
Can you unmerge in HubSpot?
No. Can you unmerge in HubSpot is the question everybody asks second, and the answer is that merges are permanent for every object type, which is why exporting first matters.
Can you undo a merge in HubSpot?
No. Merges are permanent for contacts, companies, deals and tickets. Export the records you are about to merge first, so you at least keep the property values that get overwritten.
Does Ticket Merger support HubSpot yet?
Not yet. Ticket Merger connects to Zendesk and Freshdesk today, and HubSpot is next on the roadmap. Tell us you want it and we will let you know the moment it is ready, since we prioritise by how many people ask.
Can I review merges before they happen?
No. Once a pair matches your rules, Ticket Merger merges it. What you control is what qualifies: requester, the subject keywords you list, the time window, and the groups, forms or tags you exclude. To see how it behaves before it touches everything, point it at one group first and widen from there. Every merge leaves a note on the thread saying what was merged and why.
What stops it merging two tickets that are not the same?
Rules you set. Match on requester, subject keywords, status, priority, category or group, and a time window, and exclude anything you want left alone, like tickets from a specific form, group or tag. Anything that does not clear those rules is left alone.
How long does setup take?
About five minutes to connect, and the first scan of your open queue runs immediately after. Onboarding help is included on every plan.
Merges that document themselves
On Zendesk and Freshdesk, every automatic merge records the match and the reason, so a wrong one shows up immediately rather than in a month. HubSpot support is coming.
Start free trial14-day free trial. No credit card required.