Zendesk Reporting Guides Explore, Metrics and Honest Numbers
Zendesk reporting guides for anyone who has to defend a number in a meeting: how Explore models the data, which metrics move decisions, and what duplicates do to all of them.
Every Zendesk reporting guide
Explore, dashboards and the metrics underneath.
Zendesk Explore
What Zendesk Explore does, the reports worth building first, how datasets and metrics fit together, and the numbers that lie when your queue has duplicates.
Read moreZendesk CSAT
How Zendesk CSAT surveys work, when to send them, what a realistic score looks like, and the ticket patterns that quietly drag your rating down.
Read moreZendesk Data Export
Zendesk data export options compared: full account exports, view and Explore exports, and the API. What each one includes, and the archived ticket trap.
Read moreZendesk Dashboards
How Zendesk dashboards work in Explore, the four worth building, how to share them, and why most dashboards get looked at twice and then forgotten.
Read moreZendesk Customer Satisfaction
How Zendesk customer satisfaction ratings work, why the headline score tells you least, and how to use reasons, comments and follow-up to actually improve.
Read moreZendesk Export Tickets
Every way to run a Zendesk export: tickets from views, the export tool, Explore and the API, with the limits of each and how to handle a large export cleanly.
Read moreZendesk Live Dashboard
What a Zendesk live dashboard can show, which plan real time data needs, what belongs on a wallboard, and the behaviour a screen on the wall creates.
Read moreZendesk Satisfaction Survey
How the Zendesk satisfaction survey is set up, when it fires, how to change the timing, what response rate to expect, and how to read the score honestly.
Read moreZendesk Export All Tickets
How to make Zendesk export all tickets, not just the recent ones: the account export, the incremental export API, archived tickets, and proving nothing is missing.
Read moreExport Articles from Zendesk
How to export articles from Zendesk Guide for migration or backup, what the API gives you, and the translations and images that people always forget.
Read moreZendesk Google Analytics
How to add Zendesk Google Analytics tracking to a help centre, what it can and cannot see, how to track help centre search terms, and what to measure.
Read moreD_COUNT vs COUNT in Zendesk Explore, Explained
The difference between D_COUNT and COUNT in Zendesk Explore, three worked examples of getting it wrong, and why your totals never match the sum of the rows.
Read moreThe Zendesk SOC 2 Report
What the Zendesk SOC 2 report really is, the difference between Type I and Type II, how to request one, and the buried sections a reviewer should read.
Read moreThe Zendesk Chat Dashboard
What the Zendesk chat dashboard shows in real time, the handful of numbers worth watching, the ones that mislead, and where the reporting genuinely falls short.
Read moreZendesk Quick Reports
How to get Zendesk quick reports without building an Explore dataset: views with counts, search operators, the prebuilt dashboards and a CSV pivot.
Read moreOne Touch Tickets in Zendesk
What counts as a one touch ticket in Zendesk, how to measure the rate in Explore, the changes that genuinely raise it, and the ways teams quietly game the number.
Read moreZendesk SLA Breach
What counts as an SLA breach in Zendesk, how the clock pauses, setting up breach notifications before it happens, and fixing the five causes behind most misses.
Read moreZendesk Explore Recipes and When to Build Your Own
What Zendesk Explore recipes are, three worked examples you can rebuild step by step, where recipes quietly mislead, and when to build a report yourself.
Read moreExplore Lite in Zendesk
What Zendesk Explore Lite includes, how it differs from the paid Explore tier, how far you can get without upgrading, and when the upgrade pays for itself.
Read moreZendesk PDF Export
The honest answer on Zendesk PDF exports for tickets and help centre articles: the print, app and API routes, and which fits each real reason for asking.
Read moreThe Zendesk Users List
How to list and filter users in Zendesk, the real difference between agents and end users, exporting to CSV or through the API, and keeping the list from rotting.
Read moreZendesk Customer Feedback Analytics, Done Right
Zendesk customer feedback analytics done properly: CSAT scores tell you little, comments tell you plenty. How to get the text out of Explore and act on it.
Read moreFrequently asked questions
Which Zendesk reporting guides fix a wrong-looking number?
Start with the one on D_COUNT against COUNT. Most reports that look plausible and are wrong are counting rows rather than tickets.
Do I need paid Explore for these Zendesk reports?
Some of them. The prebuilt dashboards come with the lower tiers, and building your own report is what the paid Explore tier buys.
The duplicate underneath all of it
Whatever you are configuring, a tenth of the queue is the same request arriving twice. Ticket Merger spots those pairs and merges them through your own API.
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