Freshdesk Integrations Worth Installing

The Freshdesk marketplace is large. Really large. The list of Freshdesk integrations that'll change how your team works every day is short.

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The three ways things connect

Marketplace apps, installed from the Freshworks marketplace. Fastest to set up, least control. Quality varies with the publisher.

Vendor-built integrations for the big names: Slack, Jira, Salesforce, Shopify, HubSpot. You'll usually configure these from both ends, and they're better maintained for it.

The API and webhooks, for anything bespoke. There's more in the Freshdesk API guide.

The Freshdesk integrations that earn their place

Slack, for alerting a channel and raising tickets straight from messages.

Jira, so bugs escalate without copy-paste and the agent can see when the fix ships.

Your CRM, so the agent knows who they're talking to before they reply.

Shopify or your ecommerce platform, if orders are what people ask about. Order lookup inside the ticket removes a full round trip.

Telephony, if you take calls. A call that doesn't create a ticket is a support interaction with no record.

Beyond that, be sceptical. Every app adds another panel to the agent view, and once you're past four or five of them, agents stop reading any of them.

Check before you install

What does it read? An app that reads every ticket deserves the same review you'd give any other vendor with access to customer data.

Who maintains it? An app last updated three years ago won't survive the next platform change.

Does it remove work, or just display information? One integration that removes a step beats three that only show you things.

FAQ

Frequently asked questions

Are Freshdesk apps and Freshdesk integrations the same thing?

Mostly. Freshdesk apps are what the marketplace calls them, and a CRM Freshdesk integration is usually one of those apps plus a field mapping decision about which system owns the contact.

Are Freshdesk integrations free?

Many are free. Some are paid. And a few are free from the vendor but require a paid plan on their side, so it's worth checking both.

Can Freshdesk integrate with a CRM?

Yes. Natively with Freshsales, and through apps or the API with Salesforce, HubSpot and Pipedrive.